Hyabaji FAQ — All Questions
Answer here

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify your identity using that OTP, then set a new password. The entire process takes under 30 seconds. Your new password should be at least 8 characters long.

No. Under Hyabaji's policy, each person may only hold one account. Attempting to open multiple accounts from the same device or mobile number may result in both accounts being suspended. If you wish to close an old account and open a new one, please contact support.

KYC (Know Your Customer) verification secures your account and increases your withdrawal limits. To complete verification, you need to upload photos of the front and back of your national ID along with a selfie. Verification is usually completed within 24 hours.

Hyabaji supports all major payment methods available in Bangladesh. You can make a deposit using any of the following:

• Mobile Banking: Leading mobile financial services in the country
• Internet Banking: Any scheduled bank
• E-wallets: Popular digital wallets
• Cryptocurrency: Selected Coins

Minimum deposit amount is BDT 500.

Deposits via mobile banking or e-wallets are typically credited to your Hyabaji account instantly (within 1–5 minutes). Bank transfers may take anywhere from 15 minutes to 4 hours. If it has been more than 30 minutes, please contact support.

Withdrawal requests on Hyabaji are generally processed within 15 minutes to 24 hours. Completed KYC verification speeds up the process. The minimum withdrawal is BDT 500, and the maximum daily limit is set according to your account level. Verified accounts have significantly higher limits.

Hyabaji does not charge any additional fees on deposits or withdrawals. However, your payment provider (mobile banking or bank) may apply their own transaction fees. Please check your payment method's fee policy before making a transaction.

Hyabaji offers an attractive welcome bonus for new members. A match bonus of a set percentage is applied to your first deposit, along with free spins. Bonus amounts and terms may change from time to time — for the latest offers, Promotions Page here.

Wagering requirement means you need to place a certain amount in bets before you can withdraw a bonus. For example: if the wagering requirement is 20x and the bonus is BDT 1,000, you must wager BDT 20,000. Slots generally count 100% toward the requirement, while live games may count differently. Always read the terms of each bonus carefully.

Hyabaji's cashback bonus returns a percentage of your total losses over a set period (usually weekly). Cashback is credited directly to your account and in most cases is withdrawable with low or zero wagering requirements. Full details of the latest cashback offers can be found on the Promotions page.

Hyabaji offers more than 5,000 games. The main categories are:

• Slot Games: Classic, video, and jackpot slots
• Live Casino: Baccarat, Roulette & Blackjack with real dealers
• Sports Betting: cricket, football, badminton, and 30+ more sports
• Virtual Sports & E-Sports
• Fishing Games & Arcade

The minimum bet for Sports Betting on Hyabaji is BDT 50. Maximum bet limits vary depending on the event and market. You can combine multiple selections into a parlay bet for a chance to win bigger. Live betting lets you place bets while a match is in progress.

Yes. All games on Hyabaji use certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and independent. Game providers are regularly audited by international testing agencies. Fair play is our core commitment.

Yes, completely safe. Hyabaji uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. Passwords are always stored in hashed form. For more details, visit our Privacy Policy on the page.

Go to Account Settings and enable "Two-Factor Authentication" under the "Security" section. Install an authenticator app (such as Google Authenticator) on your phone and scan the QR code. After that, a 6-digit code will be required each time you log in. Enabling 2FA significantly improves your account security.

If you notice any unusual activity on your account, change your password immediately and enable 2FA. Then contact our 24/7 live support. If needed, you can request a temporary account lock. Your account login history is available in Settings.

The Hyabaji app is available on both Android and iOS. You can download the APK directly from the official website, or on the platform page for detailed instructions. Only download the app from official sources.

Follow these simple steps:

• Check your internet connection (WiFi or 4G/5G)
• Clear your browser or app cache
• Close the app and reopen it
• Update to the latest version
• Restart your device

If the issue persists, contact support with a screenshot.

Hyabaji runs smoothly on Android 6.0 and above, and iOS 12.0 and above. Some games may run slower on older devices. For the best experience, we recommend at least 3GB of RAM and a stable internet connection. The full site is also accessible via mobile browser.